Reference

Terms and Conditions That Govern Your r77u Account

These terms set out the rules between you and r77u when you open an account, make deposits via bKash, Nagad or Rocket, and access the lobby.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessSubject to change with notice

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TERMS CONTACT

Reach Us About These Terms

If something in these terms is unclear, or you need to raise a dispute about a transaction or account action, our support team handles terms-related queries directly. Raise your concern through any of the channels below and include your account reference so we can locate the relevant record quickly.

Team online

Live Chat

Open the chat window from your account dashboard to reach the support team about any terms or account query in real time.

Email Support

Send a detailed message to our support address with your account ID and the specific terms clause or transaction you are querying.

Account Help Centre

The help section inside your account covers common terms questions, wallet verification steps, and how to submit a formal dispute.

What These Terms Actually Cover

r77u Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By opening an account on r77u, you confirm that you meet the eligibility requirements for your region and that you are accessing the platform where it is permitted under local law. These terms cover how your account is created and maintained, how deposits and withdrawals are

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processed through bKash, Nagad, and Rocket, and what happens if an account is found to be in breach. We reserve the right to suspend or close an account where activity conflicts with these terms or where we cannot verify the account holder's identity. Payments made through
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bKash, Nagad, or Rocket are subject to the transaction rules of those respective wallet providers in addition to our own processing terms. Withdrawals follow a verification step — we confirm the wallet used for deposit matches the one used for withdrawal, which keeps your funds moving
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to the right account. Any dispute about a transaction should be raised with our support team within the timeframe stated in the contact section below. We may update these terms and will notify you through your registered account before changes take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE OPERATE

How r77u Handles Your Account Under These Terms

These terms are not just a legal formality — they describe how we actually run accounts, process payments, and handle disputes. Here is what that looks like in practice.

Wallet Verification

We match the bKash, Nagad, or Rocket number on your withdrawal request to the one used at deposit. This step protects your funds and keeps payouts accurate.

Account Security

Your account is protected by OTP verification on login. If we detect unusual access, we may temporarily hold the account and contact you to confirm identity.

Data Retention

We retain account and transaction records for the period required under applicable regulations. You can request a summary of your account data through the help centre.

Terms Updates

When we update these terms, we notify you via your registered account before the changes take effect. Continued use after that date means you accept the revised terms.

Common Questions About These Terms

These are the questions we hear most often about how our terms apply to accounts, payments, and eligibility in Bangladesh.

These terms apply to anyone who opens an account on r77u. Eligibility depends on your local law and the regions we currently serve — access is not available everywhere.

Currently we process deposits and withdrawals through bKash, Nagad, and Rocket. Transactions through other wallets are not supported and may be returned or delayed.

We require the withdrawal wallet to match the one used at deposit. If they differ, our team will contact you to verify ownership before the withdrawal is processed.

Contact support via live chat or email with your account reference and the transaction details. Disputes should be raised promptly so we can review the relevant records.

Yes. We notify you through your registered account before any update takes effect. Continuing to use your account after that date means you accept the updated terms.

We may suspend or close an account if activity breaches these terms or if we cannot verify the account holder's identity through our standard checks.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms and Conditions That Govern Your r77u Account

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

How r77u Handles Your Account Under These Terms

Wallet Verification

Account Security

Data Retention

Terms Updates

Common Questions About These Terms

01 Who do these terms apply to?

02 Can I use any mobile wallet, or only bKash, Nagad, and Rocket?

03 What happens if my withdrawal wallet does not match my deposit wallet?

04 How do I raise a dispute about a transaction?

05 Will I be told before these terms change?

06 Can r77u close my account under these terms?

Terms & Conditions

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